Miracle-Ear Hearing Aid Center SE Grand Rapids, MI

6242-B 28th St SE

Grand Rapids, MI 49546

Phone: (616) 942-0795

Phone: (616) 942-0795

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A welcome message from our team

Miracle-Ear believes each customer should be able to realize the full potential of their passions, relationships and life, and we're proud to be with them every step of the way. What's most important to us is the relationships we're able to build with each customer. Take a look at how we do so.

Benjamin Norris, BC-HIS, ACA Owner

Benjamin Norris, BC-HIS, ACA

Professional History

Ben joined Miracle-Ear in 2007 and began his training as a Hearing Instrument Specialist. Quickly recognizing a passion for patients and a talent for leadership, he began working toward business ownership, resulting in the acquisition of 4 locations in 2012. Ben has since steadily grown his Miracle-Ear business to 21 locations across Michigan.

Accomplishements & Qualifications

• Accredited Audioprosthologist, International Hearing Society, 2013-present
• National Board-Certified Hearing Instrument Specialist, 2017-present
• Michigan Alliance of Hearing Healthcare Professionals, Board Member, 2016-present
• “Best Hearing Healthcare Professionals”, Hearing Review Magazine, 2012, 2013
• Miracle-Ear Presidents Award Winner, 2022
• President of the Miracle-Ear Franchise Advisory Counsel, 2022-Present
• Miracle-Ear Product Committee Member, 2020-Present

What Do You Enjoy Most About Miracle-Ear?

“Loyal patients entrusting us with their hearing healthcare needs is the greatest compliment. This is a result of striving to be the best and expecting excellence from myself and our staff every day.” – Ben Norris
Anthony E. Lupi II Clinic Manager

Anthony E. Lupi II

Why I Love Miracle-Ear

I love my career at Miracle Ear because my patients and coworkers make me feel at home.

Fun Facts About Me

In my spare time I go hiking, boating, snowmobiling, brew beer, watch Marvel and DC movies, go to concerts, travel and spend time with family and friends.
Google Map of location

Directions and parking

Arriving by car We are located in the Cascade Center Plaza. We are next to the Insty Sew Shop and across the road from Belkin.
Google Map of location

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Our store specializations

Hearing loss

Hearing loss can happen to anyone. Today, more than 48 million Americans have some degree of hearing loss. There are three types of hearing loss: sensorineural, conductive and mixed hearing loss. While many elements can contribute to hearing loss, age and exposure to loud noise are the two most common. Signs of hearing loss include turning the TV volume up, difficulty hearing on the phone or asking people to repeat themselves. Luckily, hearing aids are a great treatment option for many.

Tinnitus

Do you hear buzzing, humming or ringing in the ears? You’re not alone. Nearly 10 to 15 percent of American adults have tinnitus. While most people experience moments or brief periods of hearing ringing in the ears at some time in their lives, some people experience tinnitus more regularly. Tinnitus is not a condition itself, but rather a symptom of another condition. 90 percent of people with tinnitus also have noise-induced hearing loss. The good news? Hearing aids can help.

Hearing aid repairs

Hearing aids are amazing devices—except when they’re not working properly. Just like other pieces of technology, they can sometimes experience technical issues. Luckily, our 3-year warranty* covers most hearing aid repairs. Repairs may be needed if troubleshooting your device hasn’t worked or your hearing aid has been physically damaged. The issue could be caused by one of a few things, including the internal tubing, microphone or case.

Hearing aid aftercare

At Miracle-Ear, we know that if we, together, take care of your hearing aid, it will take care of you. It's essential that your device functions properly and allows you to live life to the fullest. That's why we offer free lifetime service and hearing aid aftercare*. This includes clean and checks, adjustments, repairs and annual hearing tests.

*Miracle-Ear® lifetime aftercare not included with hearing aids purchased utilizing some insurance benefits.

Hearing protection

At Miracle-Ear, we’re dedicated to helping you protect your hearing and the health of your ears. Our custom hearing protection solutions are tailored to specific activities and environments and custom made to the shape of your ears for maximum comfort. We offer custom hearing protection products for swimmers, hunters and music lovers.

Custom-fit

Our custom-fit hearing aids are molded to fit each person’s unique ear shape. Your hearing instrument specialist will take a mold of your ear while you're in the office. This is quick and painless! It will then get sent to the manufacturer, where your hearing aid will be created just for you. Custom-fit hearing aids are extremely comfortable, discreet and provide very natural sound quality.

Hearing loss

Hearing loss can happen to anyone. Today, more than 48 million Americans have some degree of hearing loss. There are three types of hearing loss: sensorineural, conductive and mixed hearing loss. While many elements can contribute to hearing loss, age and exposure to loud noise are the two most common. Signs of hearing loss include turning the TV volume up, difficulty hearing on the phone or asking people to repeat themselves. Luckily, hearing aids are a great treatment option for many.

Tinnitus

Do you hear buzzing, humming or ringing in the ears? You’re not alone. Nearly 10 to 15 percent of American adults have tinnitus. While most people experience moments or brief periods of hearing ringing in the ears at some time in their lives, some people experience tinnitus more regularly. Tinnitus is not a condition itself, but rather a symptom of another condition. 90 percent of people with tinnitus also have noise-induced hearing loss. The good news? Hearing aids can help.

Hearing aid repairs

Hearing aids are amazing devices—except when they’re not working properly. Just like other pieces of technology, they can sometimes experience technical issues. Luckily, our 3-year warranty* covers most hearing aid repairs. Repairs may be needed if troubleshooting your device hasn’t worked or your hearing aid has been physically damaged. The issue could be caused by one of a few things, including the internal tubing, microphone or case.

Hearing aid aftercare

At Miracle-Ear, we know that if we, together, take care of your hearing aid, it will take care of you. It's essential that your device functions properly and allows you to live life to the fullest. That's why we offer free lifetime service and hearing aid aftercare*. This includes clean and checks, adjustments, repairs and annual hearing tests.

*Miracle-Ear® lifetime aftercare not included with hearing aids purchased utilizing some insurance benefits.

Hearing protection

At Miracle-Ear, we’re dedicated to helping you protect your hearing and the health of your ears. Our custom hearing protection solutions are tailored to specific activities and environments and custom made to the shape of your ears for maximum comfort. We offer custom hearing protection products for swimmers, hunters and music lovers.

Custom-fit

Our custom-fit hearing aids are molded to fit each person’s unique ear shape. Your hearing instrument specialist will take a mold of your ear while you're in the office. This is quick and painless! It will then get sent to the manufacturer, where your hearing aid will be created just for you. Custom-fit hearing aids are extremely comfortable, discreet and provide very natural sound quality.

Your peace of mind is our priority.

1 If you’re feeling unwell, please stay home. You can work with your care coordinator to reschedule your appointment or stop in at a better time.
2 Masks are optional. Wear a mask if this makes you feel comfortable and safe. We have some available as well, by request.
3 Hand sanitizer is available at every neighborhood location. Please ask your store team members to direct you toward the hand sanitizer.
How to Recognize the Signs and Symptoms of Hearing Loss

If you experience one of the following list signs, visit us:
You're constantly asking people to speak up
You're hearing all speech as mumbling
You're afraid of being in public situations
You're becoming annoyed when you can't hear

Free Hearing Test

If you've experienced these or other symptoms, come in and let us determine the extent of your hearing loss.

We Treat You Like Family

Ongoing Personal Care

From the moment you pick up the phone or book an appointment online you will get more than just a one-time service. Our goal is to treat you with respect, compassion and care every time you interact with us. You will never be just a number, you will be family, which is why we stress our ongoing aftercare & services. In order to keep you hearing with ease we will regularly check in to see how you are doing with your aids as well as:
Check the fit of your hearing aids
Inspect your ears for earwax accumulation
Completely clean your hearing aids
Test all of the components of your hearing aids for proper functioning
Replace batteries with fresh ones
Review your wearing schedule and listening experience

A Professional Experience in Grand Rapids, MI

After an easy, painless free hearing test, our licensed hearing specialist will thoroughly review your results with you and your loved one. Many people don't realize the affects hearing has on your brain and your overall health so that is why we make sure to take our time and answer any questions you might have about your results. If we find that you have a hearing loss and if we can help you we will recommend a hearing aid solution that works for your loss, your lifestyle, and your budget. If we find that you don't have a hearing loss then, great! We'll let you know that too! But since hearing can change over time we'll schedule you for another free exam in 1 year in order to help you stay on top of your health!

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Our current offers

Free Hearing Evaluation

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2 Miracle-EarMINI Hearing Aids for $995

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Free Hearing Aid Clean and Check

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