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Hearing Aid Troubleshooting and Repairs

Below you can find the solutions to most common hearing aid issues.

What if my hearing aids aren't working properly?

Hearing aids are amazing devices—except when they’re not working properly. Just like other pieces of technology, they can sometimes experience technical issues. While it’s possible to troubleshoot some issues on your own, others  go beyond DIY fixes and need repair. Let’s look at how to tell the difference and what to do if your devices need professional help.

Dr. Tom Tedeschi

This content was approved by:

Dr. Thomas Tedeschi, Au.D.

Chief Audiology Officer, Miracle-Ear

When are hearing aid repairs needed?

When you’re experiencing an issue with your hearing aids, troubleshooting the problem yourself is typically the place to start. But if nothing improves, the next step is to contact your hearing care professional. You should also schedule an appointment if:

  • Your hearing aid has been physically damaged. For example, if there’s a crack in the casing, or a piece is missing.
  • You believe part of the issue is that your hearing has changed and you need your hearing aid re-programmed.

Depending on the type of repairs needed, your provider may be able to do them in-office during your appointment. Sometimes, however, that’s not possible and your hearing aids have to be sent to the manufacturer for necessary repairs.

Types of hearing aid repairs

Some common problems that your hearing care professional or the manufacturer would need to repair include:

  • Internal tubing: This connects the hearing aid to the receiver and can get clogged with wax.
  • Microphone: If you're having trouble with sound, the microphone is likely the culprit.
  • Shell or case: If this is damaged or cracked it will most likely need to go to the manufacturer for repairs.
  • Battery compartment: It’s possible the battery was just put in the wrong way, but if it’s more than this you may need the battery compartment repaired or replaced.

How much do hearing aid repairs cost?

The cost of hearing aid repairs depends on the details of the problem, and your devices need to be evaluated by a professional to determine a price or estimate. Luckily, many hearing aids come with a warranty when you purchase them. This is something you should consider when speaking with hearing care professionals and deciding which hearing aid provider to choose. Miracle-Ear offers a limited 3-year warranty* that covers all repairs, so you can always make sure your hearing aid is working exactly as it should.

Elderly couple on walk outside

3-year warranty

Did you drop your hearing aids in the lake? Maybe your dog thought they were a chew toy? Some hearing aid issues are not a simple fix, which is why we offer our 3-year warranty. We're here for you so that your hearing aids are, too.

Common hearing aid issues

There are several hearing aid issues that can typically be solved by some simple troubleshooting steps and may not require hearing aid repairs. These include:

  • “My hearing aids aren’t producing any sound.”
  • “My hearing aids are producing sound, but it’s too soft or distorted.”
  • “My hearing aids are producing a whistling or buzzing noise.”
  • "My hearing aid won't stay in my ear."

If your hearing aid has been physically damaged, the case has been cracked or it doesn’t fit properly anymore, you should schedule an appointment with your hearing care professional.

Troubleshoot hearing aid problems

Before you make a call about repairs, there are a few things you should try—and your care team at Miracle-Ear will likely ask you if you have. Try these troubleshooting methods if you’re experiencing problems or visit our troubleshooting checklist page.

Troubleshooting hearing aid steps:

Make sure your hearing aid is turned on. This may seem obvious, but hey, it happens to all of us!

Remove your hearing aid and re-insert it. It may not have been place in your ear properly. 

If your hearing aid has a manual volume control, make sure it isn't turned all the way off. 

Make sure the battery is placed in your hearing aid properly. 

Try replacing your hearing aid battery, or, if you have a rechargeable battery, charging it. 

Make sure there's no ear wax or other debris in the earpiece and clean if necessary. 

Make sure your hearing aid is turned on. This may seem obvious, but hey, it happens to all of us!

Remove your hearing aid and re-insert it. It may not have been place in your ear properly. 

If your hearing aid has a manual volume control, make sure it isn't turned all the way off. 

Make sure the battery is placed in your hearing aid properly. 

Try replacing your hearing aid battery, or, if you have a rechargeable battery, charging it. 

Make sure there's no ear wax or other debris in the earpiece and clean if necessary. 
How to troubleshoot hearing aids problems

How to troubleshoot hearing aid problems

Man wearing a hearing aid using a hearing aid app

Be careful about the device setting

Toggle between the programs or change settings to see if this makes a difference. You may have accidentally switched to a different one. It’s possible that you accidentally turned on the loop or t-coil setting. If you have, turn this back to the normal microphone setting. If these steps don’t work, it may be time to see your hearing care professional.

Keep hearing aids clean and cared for

While there are some simple ways to troubleshoot hearing aid issues, it’s best to prevent problems before they even happen. The most effective way to do this is to clean and care for your hearing aids regularly. Here are some simple tips:

  • Make cleaning and caring for your hearing devices a consistent part of your daily routine.
  • Remember to remove your hearing aids when showering, taking a bath or even washing your face.
  • Tools like a dry cloth, a pick and brush and a dehumidifier combat both moisture and wax.

Similarly, keeping your ears themselves clean will help minimize issues like debris and moisture in your hearing aids.

Need help with your hearing aid?

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Trouble with your hearing aid?

If your hearing aid is giving you a hard time, our hearing care professionals would be happy to help

* Limited warranty, see store or miracle-ear.com/warranty for details.

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